Article of Interest: “Degendering the Nature of Customer Service”

“Degendering the Nature of Customer Service”

Although this article was written by and about baristas, I think it has a lot of crossover applications to all customer service jobs, including library workers. How often have we accidentally misgendered a patron, and felt horribly after? To me, it’s like calling someone by the wrong name after you’ve already been introduced – names have power, and meaning, and to not take that seriously is disrespectful. The same goes for a person’s gender expression.

Some good non-gendered terms to use with library patrons:

  • friend
  • pal
  • y’all
  • yinz (for my SW PA pals!)
  • everyone
  • folks
  • bud
  • library denizens